As Head of Customer Service you are in charge for the Customer Service organization in the Nordic Region. 

Your main tasks and responsibilities will be:

  • Further develop our customer service offer to meet our strategic goals
  • Work proactively with the sale of KNAPP's service products as well as to organize and participate in customer service-related activities
  • Support KNAPP customers in the responsible market
  • Ensure professional cooperation between CS KNAPP AB market area and CS KNAPP AG
  • Collaborate with the KNAPP Graz Service Team in Austria and regularly report to the KNAPP Graz Service Team about customer service activities
  • Close collaboration with all customer service departments at the KNAPP Group
  • Maintain close cooperation with the sales department within the KNAPP Group
  • Measure and follow up with KPIs
  • Budget and accountability for Customer Service
  • Coach, drive and develop the service team

The service is associated with a number of planned trips (3-5 overnight stays per month) why driving licenses and a private situation that allow certain travel is a requirement. 

The position is full time with placement in Åstorp. You have personal responsibility for a team approximately of 50 people with 3 subordinates. The customer service organization consists of technicians working on site, travel service technicians, KAM, and customer service and sales staff. You are part of the management team and report to our CEO, which is also located in Åstorp. 

Background and personal qualities

You have minimum 5 years relevant working experience within a similar role in a technical product company. An academic education in a relevant field is meritorious. You have financial and commercial experience, including budget management, reporting and cost analysis. You have leadership experience with experience in personnel development. Experience in managing staff at distance is meritorious. Account management and/or experience from the logistic industry is a plus.

You are very good at Excel and preferably you also have experience in LEAN and 5S.

You speak and write Swedish and English unhindered. Business German is an advantage.

As a person you are sales driven, well-structured and solution focused. You are a confident and positive person who sees opportunities instead of obstacles. You think strategically, have good problem solving skills, a proactive approach and easily adapt to change. You do also have the ability to multitask and prioritize. You have high emotional intelligence and have good interpersonal communications skills. You have a genuine interest in people and are good at building well-functioning teams. 

We offer

You will have the opportunity to work in a fantastic team with good atmosphere and lovely colleagues. With us, you also have the opportunity to work with the latest state of the art technology within automated storage solutions and materials handling systems. 


In this recruitment process, we co-operate with the recruitment company ComCube. If you are interested and match the profile, please send us a cover letter and a CV in English where you describe your experience and expertise in the areas above. Do you have any questions regarding the recruitment process or the position, you are very welcome to contact Helena Heijmink, 070-554 03 42, or Helena Fransson, 070-554 05 04, who are our consultants in this process. Please apply for the position as soon as possible (this is an ongoing selection). You apply for the position by following this link:

Tillträde Enl. ök.
Löneform Fast lön
Sysselsättningsgrad 100%
Ort Åstorp
Län Skåne län
Land Sverige
Referensnummer 2018/15
  • Helena Heijmink, 0705-540 342
  • Helena Fransson, 0705-540 504
Annons synlig t.o.m 2018-07-08

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